Question 1

How far ahead of my trip should I start?

Accepted Answer

We commit to reviewing your consultation within 24 hours. If vaccinations are part of your plan, start as early as you can, since many need to begin weeks ahead. Tell us your travel dates and we'll set you up with the best plan for your timeline.

Question 2

Do I need a video visit?

Accepted Answer

Usually not. Most intakes give your provider everything they need; if something needs clarifying, they'll message you directly. Premium includes same-day video consults whenever you'd rather talk it through.

Question 3

Which destinations do you cover?

Accepted Answer

Anywhere you can fly, sail, or drive. Kits are built against your full itinerary, so multi-country routes are welcome — your briefing covers each stop, not just the first one.

Question 4

How does messaging work abroad?

Accepted Answer

From your account, on any connection, in any time zone. Your message goes to the team that built your kit — they already know your medications and your route.

Question 5

How fast are responses?

Accepted Answer

A nurse typically replies within the hour. Premium members get priority routing and can move to a same-day video consult when a message isn't enough.

Question 6

What about emergencies?

Accepted Answer

WayPax is not a substitute for emergency care. Call local emergency services first, always. We help with everything after: what was given, what to do next, and how to get home safely.

Question 7

Is this a subscription?

Accepted Answer

No. You pay once per trip: Standard $99, Plus $179, Premium $329, and that's it. Nothing renews, nothing auto-charges.

Question 8

Can I upgrade mid-trip?

Accepted Answer

Yes, from anywhere. Mid-trip upgrades run 1.5× the pre-departure rate. Plus is $120 mid-trip (vs $80 before you leave), Premium is $345 (vs $230). The best price is always before you board.

Question 9

Can I use HSA, FSA, or insurance?

Accepted Answer

WayPax is HSA and FSA eligible. Pre-travel consultations generally aren't covered by insurance, but if you'd like to check with your provider, let us know what you need and we're always happy to help you submit a claim.

Question 10

Which medications can be prescribed?

Accepted Answer

Travel medicine your itinerary actually calls for: altitude sickness prevention, malaria prophylaxis, traveler's diarrhea treatment, motion sickness, and sleep-cycle adjustment where appropriate. Your provider decides what fits, and explains why.

Question 11

Can I use my own pharmacy?

Accepted Answer

Yes. We send your prescriptions to any pharmacy you choose. Pick the one that's easiest for you, and have everything ready before you leave.

Question 12

Do you prescribe controlled substances?

Accepted Answer

No. If your trip genuinely calls for one, your provider will say so plainly and point you to the right in-person care before you leave.

Question 13

What exactly is in a Trip Kit?

Accepted Answer

Your travel medications, a personalized medication guide, a destination health briefing, and a signed Customs Declaration Letter. The exact contents depend on you and your route, so no two kits are the same.

Question 14

How is my kit personalized?

Accepted Answer

A provider reads your intake: itinerary, health history, current medications, and allergies, then builds the kit from scratch. Nothing is pulled off a shelf or copied from a template.

Question 15

How do I get my kit?

Accepted Answer

Your prescriptions are sent to the pharmacy you choose, ready to pick up before you go. Your printed medication guide and signed customs letter come with them, and the destination briefing lives in your account, readable offline.

Questions, answered.